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Which countries do you ship to?
We currently provide shipping to: Ireland, UK, France, Germany, Canada and USA.

You are not shipping to my country but I would really like to place an order what do I do?
Please use CONTACT FORM and send us a message stating your destination country and we will add postage and packaging rates within the next 48hrs to allow you to place your order.

What are the shipping rates?
Shipping rates depend on the size of the package, weight and destination country.
The easiest way to check your packaging and postage is to add all desired items to your cart, open your shopping cart and enter your destination in the estimate shipping box at the bottom of the page on the left hand side. You will receive your quote within couple of seconds.

Where do you ship from?
All our items are being shipped from Dublin, ROI.

If I am in Dublin can I pick my items up?
Unfortunatelly at the moment our store is not open for public however you can find our stand at most of the conventions in Ireland. From more details check Anathiell's Events Planner.

How long will it take to receive my order?
Within ROI standard post is usually being delivered within next 3 working days. This includes letters and packets up to 500g. Parcels 500g and above are being delivered within 5 working days.
International standard post takes 3-7 working days, this includes letters and packets up to 2kg. Parcels 2kg and above are being delivered within 10 working days.

What are the avilable shipping methods?
Within ROI all orders below 500g are being sent as standard post (letter or packet) with no tracking number. Everything above 500g will be shipped as a package with tracking number supplied.
Internationally all orders below 2kg are being sent as standard post (letter or packet) with no tracking number. Everything above 2kg will be shipped as a packege with tracking number supplied.

What if my item has not been delivered after the given time?
Please do not hesitate to contact us using CONTACT FORM. We will do our best to solve this problem for you.

Do you provide tracking numbers?
For all items being sent as package we do provide tracking numbers. In Ireland it's all orders above 500g, worldwide it's for all orders above 2kg.
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